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Need help (especially with GPUs)? Email us at [email protected], and our team will get back to you promptly.

Dataoorts FAQs

1. What is Nova Instances ?

Nova Instances are NVLink-powered GPU VMs designed for efficient training and fine-tuning of AI models.

1.1 What is X-Series Instances ?

X-Series Instances, operating on our new advanced Super DDRA cluster, Are optimized for compute-intensive workloads, making them ideal for tasks such as fine-tuning and training large AI models.

2. What is DMI ?

DMI stands for Dataoorts Machine Image. It’s the base snapshot image used by instances before spinning up, and you have the flexibility to choose your preferred DMI according to your needs before spinning up the instances.

3. Do we provide Serverless Cloud ?

Yes, At Dataoorts AI we offer API access to top open-source AI models at the most affordable rates. Learn more about model inference, pricing, and other details Here.

4. Does Dataoorts provides on demand pricing ?

Yes. We do provide on-demand pricing as well as reservation too.

5. What types of GPU Instances we can access in Dataoorts ?

GPU VMs and Bare Metal Servers.

6. What is DDRA ?

Advanced GPU Virtualization Technology, Learn More About DDRA Here.

7. How can we access our Instances ?

You can access your instance using Key based SSH. After that, you can modify the configs to your preferred method of access.

8. Do We Have Root/Sudo Access to Instances ?

Yes, you have root-level access to your instances, and your instances are virtualized via DDRA. We provide instances for learning, training, and performing other industry-level tasks.

9. Can we continuously utilize GPU compute resources at 100% throttle ?

Yes, you can — there are no limitations. The GPU instance is fully dedicated and exclusively assigned to you.

10. How many vCPU cores, vRAM, and storage volume do we have in our instances ?

All resources are detailed in the pricing section for each GPU instance. You can also adjust your storage volume size as needed — we’re flexible.

11. What are platform fees and service charges?

It’s completely free, We don’t charge any platform, support or service fees.

12. Are the prices inc. or exc. of taxes?

All prices are inclusive of taxes — what you see is what you pay. You’ll only need to cover a small payment processing fee.

13. How are payments handled ?

We accept all major payment methods, including cryptocurrency, UPI, credit and debit cards. We also support PayPal for users who don’t have access to these options, though we recommend using one of the primary methods above. For large-scale requirements, we also accept direct bank transfers. Our payment partners are Cashfree and Cryptomus.

14. What is the refund policy ?

We do not offer refunds, as GPU resources are costly and allocated upon purchase. We appreciate your understanding and encourage you to review your selection carefully before completing the transaction. If you have any concerns, feel free to reach out to our support team at [email protected].

However, in the event of any server-related issues, we provide refunds as applicable.

15. How we can create our own machine image ?

Our GPU VMs come with DMI images that are pre-configured with Docker, NVIDIA, CUDA, and various AI modules. The Custom Image option is available exclusively for Reserved GPU Instances.

15A. How do I delete or terminate my account?

To delete your account and permanently remove all linked data, please visit https://cloud.dataoorts.com/delete_account

16. Do you offer a free trial ?

We do not offer a free trial, but you can get started with as little as $5. Our pay-as-you-go model ensures that you only pay for the GPU resources you rent and use.

17. What happens when I delete/terminate my instance ?

Deletion is permanent, and data cannot be recovered. After deletion, no further charges apply.

18. How is my data protected ?

Our cloud infrastructure is highly secure. All GPU servers operate in Tier 3 or higher data centers that adhere to strict international data protection guidelines.

19. Do you offer an option for GPU cluster booking ?

Yes, you can book your GPU cluster here.

20. Do you provide API access for all services ?

Yes, we offer API access to all our services. You can get your Cloud Instance Operation API Here.

The Complete Serverless/Inference API Here.

Relevant Documentation Here.

21. What is the threshold balance limit ?

The threshold balance is $0.79 for GPU Cloud and $0.15 for Serverless Cloud. If your balance falls below this amount, you will receive a notification beforehand, and your instances may be automatically terminated shortly after. Please ensure sufficient balance credits to continue using our services.

22. What if a specific instance type is unavailable or in use ?

If your desired instance type is currently unavailable, you can wait and try again later. However, we offer a wide range of GPU instances at highly affordable rates. You can explore and spin up a different GPU instance with similar or better resources to meet your needs seamlessly.

23. What is the minimum balance required to launch an instance?

To spin up an instance, your balance must meet two conditions:

  1. Cover at least one hour of runtime – Your balance should be enough to sustain the instance for at least one hour, based on its maximum price.
  2. Be above the threshold limit – Your balance should be greater than the set threshold to avoid any interruptions.

This ensures a smooth experience without unexpected terminations. If your balance is low, we recommend topping up in advance to keep your instances running without issues.

24. Which regions do you support for GPU rentals ?

We provide GPU instance rentals and serverless services globally, with our headquarters based in Prayagraj, India.

If you don’t see your question here, feel free to reach out to us at [email protected]. We’ll be happy to assist you.